Gaya APA
Tjiptono, Fandy. (2001).
Total Quality Management (Kelima).
Yogyakarta:
Andi OFfset.
Gaya Chicago
Tjiptono, Fandy.
Total Quality Management.
Kelima
Yogyakarta:
Andi OFfset,
2001.
Text.
Gaya MLA
Tjiptono, Fandy.
Total Quality Management.
Kelima
Yogyakarta:
Andi OFfset,
2001.
Text.
Gaya Turabian
Tjiptono, Fandy.
Total Quality Management.
Kelima
Yogyakarta:
Andi OFfset,
2001.
Print.